The second dispute has once again been resolved in favor of Improvy OÜ!

On September 8, one of the users on the 'Pro' plan in Fullyst ($33 per month) filed a complaint with their bank requesting a refund. The user’s bank immediately initiated a dispute, which Stripe accepted, and €85 was frozen in Improvy OÜ’s account (the user’s payment plus the dispute fee). At that point I had two options:

1. Refund the user and lose $33

2. Challenge the dispute and either get the payment back or, if I lost, forfeit €85

I decided to challenge it because I am confident that I provide users with very detailed information about the product and that they are paying for a solid service.

In the end, I won the dispute, and the user did not even cancel their subscription. They keep paying $33 every month and continue using Fullyst in their chats!